Privacy Policy

Who we are

Enera Solar (“we”, “us”) is responsible for processing personal data as described here.

Contact for privacy matters: contact@enera-solar.com. For GDPR requests, use the same address with subject line “Data protection request”.

Data we collect

We may process identity and contact data (name, email, phone, installation address, DNI/NIE where required for invoicing or compliance), technical data (IP address, device/browser), usage data from the website, order details, and payment-related information processed by our payment provider. We do not store full card numbers on our servers.

Purposes and legal bases

We use data to perform contracts (orders, delivery, installation), comply with legal obligations (accounting, tax, anti-fraud where applicable), pursue legitimate interests that are not overridden by your rights (security, limited analytics, service improvement), and — only if you give separate consent — marketing (e.g. newsletter).

Checkout consents you tick are recorded with your order where applicable.

Retention

We keep personal data only as long as needed for these purposes and as required by law (for example accounting retention). Customer and order records may be kept for the time needed to handle warranties and legal claims.

Your rights and complaints

Depending on applicable law, you may have the right to access, rectify, erase, restrict processing, object, data portability, and to withdraw consent where processing is based on consent. You may lodge a complaint with a supervisory authority. In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).

International transfers

If subprocessors process data outside the EEA, we rely on appropriate safeguards under GDPR (such as Standard Contractual Clauses or adequacy decisions) where required.

Messages via Facebook, Messenger, Instagram and WhatsApp

If you write to our Facebook Page “ENERA - solar systems”, to our Instagram account @enerasolar or to our WhatsApp number, we receive the text of your messages, your name (public profile name and picture on Facebook and Instagram; profile name and phone number on WhatsApp) and a messaging identifier assigned by Meta. We use them only to answer your enquiry, prepare your solar quote and manage your project.

Messages are processed in a helpdesk (Chatwoot) and a customer database that we operate on our own servers in the European Union. We do not sell this data, do not use it for advertising profiles and do not share it with third parties other than the service providers that host and secure our systems.

You can have this data deleted at any time: follow the instructions on our data deletion page or write to contact@enera-solar.com with the subject “Data protection request”. Legal basis: your request and our legitimate interest in answering you (Art. 6(1)(b) and (f) GDPR).