Return and Refund Policy

PAYMENT METHODS
All prices on our website are final, include all taxes and cannot be changed later. You can choose any of the proposed payment methods. Any other methods must be specified in advance. Our site provides a unique opportunity to purchase goods when making the initial partial payment of goods. You yourself can choose the size of the prepayment from the minimum allowable. In this case, the final cost of the goods depends on the size of the initial payment. In case of partial payment, the balance should be to pay at the time of its delivery. In the event that the buyer refuses to accept and pay for the goods paid in advance, the deposit is not refunded If the product was ordered with an installation service from IberSunWind, SL (“ENERA”) final payment can be made after all work has been completed installation and start-up equipment.

PRODUCT RETURN POLICY
Return of the product is accepted only within the first 14 calendar days after delivery and signature of its receipt if the product is in excellent condition. To start the return process, you must contact IberSunWind, S.L. (“ENERA”)

The BUYER is not entitled to send equipment to the SELLER without prior notice. Upon receipt of the return notice, the SELLER is obliged to notify the Buyer as soon as possible of the address to which the equipment will be sent, which will be returned, and the BUYER must return the equipment to the address specified by the SELLER as soon as possible. Return costs are borne by the BUYER. It is essential that the product is returned in excellent condition, including all accessories and manuals. If you cannot return the goods in the original packaging or the packaging may not be in perfect condition, depreciation may be done. This amount can not exceed the price paid by the customer for the purchased goods. In addition, the BUYER may avoid the SELLER’s loss of value by maintaining the condition of the box and the original packaging and take any other actions that may affect its value.

Return policy for defective goods or goods of inadequate quality
The BUYER, before signing the equipment acceptance certificate, must ensure that the goods arrive in good condition, without any serious damage that may affect the operation of the equipment.
The BUYER must remove the packaging and check the condition of all equipment. If there is any damage or visible damage in any part of the equipment, the BUYER must report this to the Seller, namely within 24 hours of receipt of the equipment. The SELLER may file a claim with the shipping company for the damage to the goods upon delivery and quickly recover the material damage to the BUYER.

The BUYER assumes all the risk of damage, damage, injury and loss of goods from the time when the goods were delivered to his disposal by a third party (transport company), due to which the company IberSunWind, SL (“ENERA”) realizes the delivery of the purchased goods.